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Frequently Asked Questions (FAQs)

Please see below for answers to our most commonly asked questions relating to ExamKill's products and services, including technical issues and our money back guarantee. If your question is not answered below, then please contact us via sales@examkill.com or our 24 hours online chat facility and we will get back to you as soon as possible.

What products are available?

At the moment there is only one type of product available with ExamKill which is PDF format Questions Answers or Simulations:

Questions with Answers in PDF

These are one of the most popular products from our exam collection of questions and answers and are acquired in PDF format. After purchase you will be able to download this product straight away and access it from any device (including smart phones and tablets) so that you can study from any location at any time, maximising your learning capability. Explanations are not given to every answer, you can check out free samples to see if there are explanations available or not.

Preparation Labs

These are supplementary products that can be acquired for individual or particular exam sets. ExamKill's Preparation Labs in PDF foramt contain invaluable information on the exercises that you will be asked to perform as part of your laboratory test component of your certification. Our Preparation Labs can be used to create practice scenarios with your own equipment to get the hands-on experience required to pass the test. They also provide an overview of actual and genuine hardware configurations used in the laboratory tests, which will make you familiar with the testing environment and what you will be expected to achieve.

Royal Pack:

This is a special discount pack for individuals and companies who are considering buying an entire study kit from us. The Royal Pack will consist of 2 or more products of your choice with 15% discount on it, You can use this coupon code for discount while checking out (134184599H).

Audio Training Available on Request Only:

These exam preparation kits provide audio versions of all our highly successful exam guides, so that you can prepare for your exams anywhere anytime, whether it be when you are driving into work, on the train or going for a run. ExamKill's Audio guides will allow you to easily digest information and get the leading edge in your exams.

Which document format is used for the Q&A and Preparation Labs products?

The Q&A and Preparation Labs are available in the popular PDF format. This format is extremely easy to download and is compatible with any device that can install Adobe's free PDF reader, including most computers, laptops, smart phones and tablet devices. You are not required to make use of any additional software other than Adobe's free PDF reader in order to access these products.

What does ExamKill offer?

ExamKill offer real/actual IT Certification exam questions and answers available in highly portable PDF format. These include detailed answers, written by our industry experts with at least ten years experience in the field, that are invaluable for updating your knowledge and giving you the insight you need to pass your exam first time.

Do all the questions in the Q&A Product include explanations?

NO, But We try our best to provide suitable explanations wherever they are required. Difficult Q & A's are supplemented with explicit and vivid explanations of complex terms that can help you develop a better understanding of the certifications' objectives.

Are ExamKill products adequate and satisfactory to pass my intended certification exams?

All of ExamKill's products offered are 100% satisfactory and adequate to attain guaranteed success in your forthcoming certification exams. All our products have been prepared by experienced experts and certified professionals, who have gone to all possible lengths to provide you with essential, in-depth and accurate knowledge. We back up all our products with our 100% money back guarantee, to prove how confident we are in their results.

Do ExamKill Training Kits offer updated study materials?

Yes! We offer 90 days free updates on all the products available. All the training kits are updated on a regular basis in accordance to the current and on-going exam objectives that are offered by the vendors. Latest updates and modifications are also sent to our existing customers so that they are aware of all the latest up-dates and revisions.

How is the quality of the ExamKill products ensured?

Our Information technology education professionals have a lifelong experience and expertise in collaboration and compiling these products. They do this by in-depth analysis of specific certification exams, in order to ensure accuracy and exactitude of all ExamKill's study materials. Feedback regarding the effectiveness and quality of our products from our customers is also scrutinised, which allows us to make the study material more useful and accurate. In addition all our products are constantly reviewed and analysed according to the updated requirements of particular certifications.

Can I print your materials after downloading the PDF file?

Yes! The Questions and Answers is in the PDF format and can be printed right after the download.

Do you provide updates? Are your updates free?

Yes! Updates are provided completely free, but only for 90 days from the original date of purchase. After the 90 days period, we will stop sending updates and you will have to contact customer support to extend your subscription, in order to get the latest reviews and revisions to the exams.

Do you offer products updates for more than 90 days?

Yes. However this is an optional extra, as most of our customers will have taken their exams within the 90-day period. If you want to get updates after 90 days period has expired you are required to contact the customer support team and ask for subscription period to be extended.

I have found an inaccurate/ false answer in your products/I do not comprehend one of questions/one of the questions appears wrong. What should I do?.

In such cases, please send us details of purchase order number, exam code and question number you are referring to, via email at sales@ExamKill.com and we will get a response out to you within 24 hours.

Purchasing Questions

How do I pay for the products?

Payments are accepted via PayPal, as this payment method is immediate, secure, and fast. In the case that you have any issues with our payment gateways, please feel free to contact us. You can also pay us through Credit Card e.g Visa, Mater Card etc but you need to signup for paypal account first.

Do you share your customer information with any third parties?

We respect the privacy of our customers and never share it with any third parties at any time.

What steps are involved in the online purchase?

You need to select the required product(s), add them to your cart and then click on the checkout tab for the payment. New users are required to sign up before they check out. After you have made a successful purchase, you need to sign in to your 'Account' on our website and you will be able to download the product(s) immediately.

How can I place an order for someone else? / Can I transfer a product to someone else?

The procedure is relatively simple when you are buying the products from our website. All the products are instantly downloadable to your computer. If you want to give these products to someone else, you can simply download the products to your system and then distribute it to the individual you have bought it for, either as a print out or by sending out the PDF.

I am not able to add products to my Shopping Cart. What's the problem?

You need to ensure that your Internet browser has cookies enabled. You can do this through the settings tab in your browser. If you are still experiencing difficulties please contact us either via email or via our 24/7 online chat facility.

How do I obtain a receipt for my order?

Login to your account, select the 'Order History' link and you will be able to view your receipt or send it directly to your email.

General Questions

What is a certification?

Certification a qualification provided by various industry vendors or internationally recognized examination bodies, which validates that you have the particular skills and knowledge related to a specific field or technology. Many organisations set these certifications as criteria for hiring individuals for particular job roles. Some of the certifications are valid indefinitely whereas some of the certifications (such as Cisco) require an upgrade or retest after a particular period of time.

How do get my certificate? Do you provide the certification?

We only provide you with certification preparation material. Certification is only provided by the individual vendors and only after passing the required exams at an approved test centre. If you want to know where and when the exams for your certification will be held and how you can enrol, please visit http://www.pearsonvue.com/ for more information.

Do you provide a money back guarantee?

Yes! If you are not able to pass your exam after making use of our preparatory material, your money will be refunded. Please note that a refund is only granted if the customer can fulfil the following requirements:

  • The refund should be claimed and submitted within a period of 30 days from the date of purchase, via fax or email.
  • You are required to send your registration number along with the Validation Number of the website where you registered yourself for attempting the exam.
  • Your Results and Score Sheet must specify the same customer that purchased the materials or was registered with us at time of purchase.
  • The refund claim should include the following vital information: a. Order Number b. Purchase Date c. Order Description (Exam Code) d. Transaction ID e. Results and Score Sheet from the Exam

Who prepares your certification preparation material?

Our professional and certified team of industry leading tutors, lecturers and trainers prepare and update our material on a regular basis.

What is your pass / success rate?

We are proud to announce that we have achieved a 99% passing rate throughout.

How can I get more information?

You can email us sales@examKill.com and we will respond promptly with all the essential information you are looking for.

How do I receive my updates?

Updates are available for download in the 'My Account' section once you have signed into your account. The latest versions of all the purchased modules and official exams will be listed. You are just required to click on the downloadable link.

There has been an update but when I download, I'm getting the older version. What should I do?

In most of the cases, the older version is most likely residing in the cache memory of your system. It is recommended to restart your web browser, clear the web cache, and if all else fails restart your system.

Are updates available for free?

Yes! All the updates are available for free for a period of 90 days after you have purchased the modules. After the 90 day limit, the product is rated to be expired and is removed from the users' member zone.

Whom should I contact if I have questions or problems?

You can email your problems or queries to support@examKill.com or talk to one of our online chat consultants for an instant response. About Us

Who are ExamKill?

ExamKill are one of the leading IT Practice Exam materials companies, committed to giving you the information you need to pass your IT certification exam first time. We offer a fully comprehensive selection of IT Certification Exam Preparation solutions covering a variety of vendors including Cisco, Microsoft, Checkpoint, CompTIA, HP and more.

Our Customers:

Our products are suitable for any individual looking to pass the exams for certifications from various IT vendors including HP, Brocade, CompTIA, Adobe, Apple, Cisco, Microsoft and many others, first time around. We truly value our customers offering them the best quality products along with outstanding customer support at all times. We are committed to providing high levels of customer satisfaction and to achieve this goal, we are continually improving our products in response to market trends and by listening to our customers.

Our Vendors:

ExamKill covers many different certifications from all the mainstream vendors that provide certification related to hardware, graphics, networking, programming, business solutions or business development. Our primary vendors include Brocade, Apple, EMC, HP, CompTIA, Oracle, Adobe, Cisco, Microsoft and we are constantly striving to improve our portfolio of exam preparation guides in order to offer the most comprehensive collection available.

Our Focus:

In contrast to many other IT Exam Preparation providers, ExamKill's focus goes beyond the initial sale with a commitment to values such as, excellent customer service and satisfaction, high quality accurate products and simple and easy to understand materials, that genuinely improve your chances of achieving the certifications and knowledge you require to progress in the highly competitive IT industry. We back this up with a money back guarantee and some of the best customer facilities around, including multi-platform learning materials, 24/7 online customer chat and 100% safe and secure online purchasing.

Guarantee... Our Ultimate Promise

We are proud to offer a 100% money back guarantee on all our products. If you find that after using our materials, you still do not pass your certification exams then, on fulfilling certain criteria, you will be eligible for a full no quibble 100% money back guarantee. However our 99% pass rate means that we are confident that if you use our materials you will never need to claim. Please contact customer service for further information.

How do I claim the Guarantee?

The Guarantee is not applicable within 7 days of the original purchase date, as we believe that more than 7 days are required to make fair use of the materials we provide. If you have not been successful in passing your exam after utilising our materials then please do not hesitate to claim for your refund. In order to process your claim we will require the following:

  • A scanned copy of your Certification Result Report
  • Purchase Order Number,
  • Details and name of the purchased product Please email these details to sales@examKill.com

If you are eligible you will be offered a choice of a full refund or a replacement package from our extensive portfolio of exam preparation guides, to the same value of your original purchase. We aim to refund your money after 7 working days. If you have any problems or queries please get in touch with us via email or he live chat facility.

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Copyright all contents 2009-2011 ExamKill.com and it's contributors @2011-2012 ExamKill.com - All rights reserved The website is in no way sponsored by, supported by or affiliated with CompTIA, Cisco Systems Inc., Microsoft Corp., Oracle Corp., or any other certification or technology vendor. All names listed here are trademarks or registered trademarks of their individual owners.

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